FAQ’s – Linz-Card

General questions about the Linz-Card

WHAT IS THE LINZ-CARD?
The Linz-Card is a personalised card that allows you to enjoy a host of benefits in Linz. The Linz-Card is available as a 1-day-, 2-day- or 3-day-card (full price or discounted). For children up to the age of 14 (inclusive) there is the Linz-Card-Kids. The Linz-Card-Kids can only be used in conjunction with an adult card (full price or discounted).
 
Included with the Linz-Card:
Also included with the 2-day-card:
  • A trip on the Pöstlingberg Railway (ascent and descent)

Also included with the 3-day card:
  • A trip on the Pöstlingberg Railway (ascent and descent)
  • Gastronomy-Voucher worth €5 (Linz-Card-Kids: €2.50)
 
You can find more information about the Linz-Card at https://www.linztourismus.at/en/linzcard/
 
The Linz-Card is only valid in conjunction with official photo ID and is non-transferable. ID will be checked on purchase and whenever the card is used. For discounted cards, please also provide proof of eligibility.
 
WHERE CAN I REDEEM THE DANUBE-CULTURE-BONUS?
The Danube-Culture-Bonus can be redeemed once, against either an event organised in-house by participating Linz theatres and concert halls (excluding premieres), or a harbour cruise operated by Wurm+Noé.
The participating theatres and concert halls are Brucknerhaus Linz, Posthof, Kuddelmuddel children’s cultural centre and all Landestheater Linz venues (Schauspielhaus & Kammerspiele playhouses, Musiktheater).
The harbour cruises operated by Wurm+Noé run three times a day (except Mondays) between 26 April and 4 October 2020.
 
HOW DO I REDEEM THE DANUBE-CULTURE-BONUS?
When buying a theatre/concert ticket or a ticket for a harbour cruise, show your Linz-Card (either the print@home ticket or the Linz-Card in the Visit-Linz-app). The code will be scanned or noted down by the partner business and the Danube-Culture-Bonus discount (€10 for an adult card, €5 for a Linz-Card-Kids) will immediately be deducted from the purchase price.
 
You can also reserve theatre/concert tickets with the Danube-Culture-Bonus partner businesses (except Posthof) by telephone – simply quote “Linz-Card”. The tickets will be available to collect from the box office on the day of the event. Tickets can only be purchased from the box office of the event venue. They cannot be purchased online.
 
HOW DO I REDEEM THE GASTRONOMY-VOUCHER?
Before you can redeem the gastronomy-voucher you must collect it by showing your valid Linz-Card at the Tourist Information office on Hauptplatz main square in Linz. The A4 printout (in colour or black-and-white) can be redeemed at one of 34 restaurants in Linz. Choose the restaurant you want to visit and hand over the voucher when paying for your food. The voucher value (€5 for adult card, €2.50 for Linz-Card-Kids) will immediately be deducted from your bill.
 
HOW DO I REDEEM THE PÖSTLINGBERG RAILWAY ASCENT AND DESCENT?
Please collect your tickets for the Pöstlingberg Railway (included with the 2-day- and 3-day Linz-Card) from the Tourist Information office on Hauptplatz main square in Linz. The tickets can only be collected while your Linz-Card is valid.
The Linz-Card itself does NOT entitle you to travel free of charge on the Pöstlingberg Railway.
 
HOW LONG IS THE LINZ CARD VALID?
There are three different types of Linz-Card. When purchasing and/or activating the Linz-Card you must choose the first date you want to use it. The card is then valid as follows:
  • 1-day-card – valid for one calendar day
  • 2-day-card – valid for two consecutive calendar days
  • 3-day-card – valid for three consecutive calendar days
     
HOW MUCH DOES THE LINZ CARD COST?
Linz-Card 1-day-card:
full price €16 / discounted price €15 / Linz-Card-Kids €9
 
Linz-Card 2-day-card:
full price €27 / discounted price €25 / Linz Card Kids €15
 
Linz-Card 3-day-card:
full price €35 / discounted price €33 / Linz-Card-Kids €19
                                                                           
WHO IS ELIGIBLE FOR A DISCOUNTED CARD?
The following groups are eligible for a discounted card:
  • schoolchildren and students up to the age of 26 (inclusive)
  • apprentices
  • community and military service conscripts
  • disabled people plus one carer (two discounted Linz Cards)
  • ÖAMTC/ADAC and ARBÖ members (two discounted Linz Cards per membership card)
  • holders of a valid DONAU-Card or Pyhrn-Priel Card

The discounted Linz Card can only be used in conjunction with proof of eligibility.
 
WHO CAN USE THE LINZ-CARD-KIDS?
The Linz-Card-Kids is the card for children aged 6 to 14 (inclusive). The Linz-Card-Kids can only be used in conjunction with an adult card (full price or discounted).
 
WHAT DOES THE LINZ-CARD LOOK LIKE?
The Linz-Card is a personalised card printed with the relevant name, date of birth and validity date. The Linz-Card can be used either in printed format as a print@home ticket (A4 size, in colour or black-and-white) or in digital format in the Visit-Linz-App.
 
HOW DO I USE THE LINZ-CARD?
You can show the Linz-Card at partner businesses, either as a print@home ticket (A4 printout, valid in colour or black-and-white) or a ticket in the Visit-Linz-App, depending on the format you have chosen.
The partner business will scan the EAN code on your Linz-Card and you can then take advantage of the benefit (reduction, free museum entry, etc.) or the Danube-Culture-Bonus.
Regardless of the format, the Linz-Card is also your ticket for travel on Linz AG buses and trams in the central city zone. This excludes the Pöstlingberg Railway, which is only included with the 2-day- and 3-day cards. The ticket for the Pöstlingberg Railway must be collected from the Tourist Information office on Hauptplatz square and you will need to show a valid Linz-Card on collection.
The Linz-Card is only valid in conjunction with official photo ID and is non-transferable.
 
HOW DO I ACCESS A CARD ORDERED ONLINE?
First you need to purchase and activate the card in the online shop. 
During activation, the Linz-Card is personalised and you choose the date you want to start using it and the format. You have a choice of two formats:
  • print@home card – after you have activated your Linz-Card you can print it at home. To take advantage of the benefits you need to show the card along with photo ID and proof of eligibility (for discounted cards).
  • Use on a smartphone – to use your card in digital format you need the Visit-Linz-App. You will be sent the card number for your Linz-Card in the activation e-mail. Using this number, you can add the Linz-Card to the Visit-Linz-App. Use of the Visit Linz app requires internet access.
Once the format has been chosen, it cannot be changed.
 
CAN I PURCHASE MULTIPLE CARDS AT ONCE?
Yes, but you cannot purchase a mixture of 1-day-, 2-day- and 3-day-cards. All cards purchased in a single transaction must be activated and personalised at the same time.
 
CAN I GIVE THE LINZ CARD AS A GIFT VOUCHER?
Yes, the Linz-Card can be given as a gift voucher, or you can activate it for someone else. First select the product of your choice during the purchase process. Once the purchase is complete, choose whether you want to activate the card straight away or generate a gift voucher.
If you choose a gift voucher, this can be printed or sent by e-mail. The recipient can activate the card themselves in the online shop using the gift voucher number.
If you want to give a card that has already been activated, follow the instructions in step 4 of the purchase process. 
If you purchase multiple cards in a single transaction, they must all be activated and personalised at the same time. This means that if you want to purchase two or more gift vouchers to give to different people, you need to purchase them in separate transactions.
 
CAN I USE THE LINZ-CARD FOR A GROUP TRIP?
No, the Linz-Card is not available as a group product.
 

Purchase process

 
WHERE CAN I BUY THE LINZ-CARD?
The Linz-Card can be purchased in our online shop or in Linz itself.
You can purchase the Linz-Card at the following outlets in Linz:
  • Tourist Information office on Hauptplatz square (open daily)
  • selected museums – Ars Electronica Center, Lentos Kunstmuseum, NORDICO City Museum, OÖ Kulturquartier, Schlossmuseum Linz, Landesgalerie Linz
  • selected hotels in Linz
If you purchase the Linz-Card at the Tourist Information office, at one of the museums listed above, or at one of the selected hotels, you will receive it in printed format (A4 size). If you purchase the Linz Card at one of these outlets, it cannot be used in digital format in the Visit Linz app.
 
HOW DOES THE ONLINE ORDERING PROCESS WORK?
Step 1: select Linz Card
Choose either the full price Linz-Card, the discounted card or the Linz-Card-Kids and select the duration (1-day-, 2-day- or 3-day-card).
If you choose a discounted card, you must provide proof of eligibility each time you use the card.
 
Step 2: enter personal details
Complete the relevant fields.
 
Step 3: pay for Linz-Card
You can pay with either credit card (Visa or Mastercard) or Klarna instant transfer.
 
Step 4: activate Linz-Card
The card can be activated online, either as soon as the purchase is complete, or up to six months after purchase. During activation the Linz-Card is personalised and you can choose the date you want to start using it. You can also choose how you want to use the card – either as a print@home card (A4 size), in digital format on your smartphone in the Visit-Linz-App, or as a gift voucher. Once you have chosen the format, it cannot be changed.
 
Activating your card immediately: 
Choose this option if you know your travel date and when you want to use the card. Select the format and the start date by entering the first day you want to use the card.
 
Activating your card at a later date: 
Choose this option if you haven’t decided yet, or you want to give the Linz-Card you’ve purchased as a gift. Once you have decided which day you will arrive in Linz, either click on the activation link in your order confirmation, or activate the card directly in our shop by entering the order number and the last name of the person who purchased the card.
The Linz-Card can be activated up to six months after purchase.
 
Step 5: using the card
Your Linz-Card is now activated and can be used during the period you have selected. The Linz-Card is personalised and can only be used in conjunction with photo ID and proof of eligibility (for discounted cards).
 
If you purchase multiple Linz-Cards, please bear in mind that you can only choose one format during the activation process (print@home, Visit-Linz-App or gift voucher) and that all cards must be activated for the same period.  If you want to choose different formats or validity periods, please purchase the cards in separate transactions.

 

Questions about the purchase process

 
I ENTERED THE WRONG DATE DURING THE ACTIVATION PROCESS. CAN I CHANGE IT?
No, unfortunately the validity period cannot be changed once activation is complete.
 
WHEN AND HOW DO I ACTIVATE MY LINZ-CARD?
All purchased Linz-Cards must be activated. You can activate the card immediately or at a later date (up to six months after purchase). The card will be valid for either one, two or three consecutive calendar days from the date chosen during activation. You can find the activation link in your order confirmation email. Information about the activation process is available in the FAQs under purchase process step 4.
 
DO I HAVE TO ACTIVATE ALL THE CARDS IN MY ORDER AT THE SAME TIME?
Yes, if you have purchased multiple Linz-Cards online in a single transaction you must activate them all at the same time. For example, if you buy four cards you can’t activate two cards immediately and the other two at a later date. The four individual cards must have the same validity period.
You need to purchase Linz-Cards in separate transactions if you want to choose different validity periods.
 
WHAT ARE THE PAYMENT OPTIONS WHEN PURCHASING ONLINE?
You can pay for your order by credit card (Mastercard, Visa) or instant transfer (Klarna).
  
CAN A GIFT VOUCHER BE REDEEMED IN PERSON AT AN OUTLET?
The easiest way to redeem a gift voucher is in our online shop. Alternatively, the recipient can redeem the gift voucher at the Tourist Information office on Hauptplatz (main square). Gift vouchers cannot be redeemed at other outlets (museums and hotels).
 
I WANTED A PRINT@HOME CARD BUT I ACCIDENTALLY CHOSE THE GIFT VOUCHER FORMAT. CAN I CHANGE THE FORMAT?
You can redeem the Linz-Card gift voucher in the online shop. To do this, enter the gift voucher number on the gift voucher under “Redeem gift voucher code” in the online shop. You can then choose the format and start date of the card again.
 
I CHOSE THE VISIT-LINZ-APP FORMAT BUT I WANT TO PRINT THE LINZ-CARD AS A PRINT@HOME CARD. CAN I CHANGE THE FORMAT?
Unfortunately not – once activation is complete you can no longer change the format (print@home or Visit-Linz-App).
 

Questions about using the Linz-Card on a smartphone 

 
WHICH APP DO I NEED TO USE THE LINZ-CARD ON A SMARTPHONE?
If you want to use the Linz-Card on your mobile phone, you need to download the free Visit-Linz-App from your app store. Once you have added your Linz-Card to the Visit-LInz-App you no longer need a paper ticket. Show your digital ticket to the partner business on your smartphone along with photo ID.
 
WHAT IS THE VISIT-LINZ-APP?
The Visit-Linz-App gives an overview of attractions, shops, restaurants, hotels and events in Linz and also includes various games. The app shows all the Linz-Card benefits.
You can find all the information you need at https://www.linztourismus.at/en/app/
 
HOW DO I GET THE VISIT-LINZ-APP?
The Visit-Linz-App is available free of charge from the Google Play Store for Android devices and from the iTunes-Store for iOS devices.
 
HOW DO I ADD MY LINZ CARD TO THE VISIT-LINZ-APP?
Open the Visit-Linz-App. Click on the Linz-Card icon in the menu at the bottom right. Use the plus symbol to add cards. Enter the card number from your confirmation email and start your journey of discovery through the city!
The Linz-Card is personalised and only valid in conjunction with photo ID and proof of eligibility (for discounted cards).
 
CAN I ADD MULTIPLE CARDS TO ONE SMARTPHONE?
Yes, you can add multiple cards to one smartphone. To do so, simply select the “Linz-Card” menu item in the Visit-Linz-App again, click on the plus symbol and enter the relevant card number.
 
CAN I TRANSFER MY LINZ-CARD TO ANOTHER SMARTPHONE?
After they have been added, individual cards can be removed from a smartphone and added to a different mobile device. To do this, open the Visit-Linz-App and select the relevant Linz-Card. Select “Remove Linz-Card” to remove it from the smartphone. To use the Linz-Card on another smartphone you will need the Linz-Card number again.
 
CAN I ADD A LINZ-CARD TO MULTIPLE SMARTPHONES?
The Linz-Card cannot be used on multiple smartphones at the same time.
 
CAN I USE THE VISIT-LINZ-APP WITHOUT AN INTERNET CONNECTION?
No, use of the Visit-Linz-App requires internet access.